Area Agency on Aging


The Area Agency on Aging (AAA) Case Management Program is operated by the Cochise County Public Fiduciary, a division of Cochise Health and Social Services (CHSS). The program is funded by the Southeastern Arizona Governments Association (SEAGO) and Cochise County. Services are available in languages other than English by assignment of a Spanish-speaking case manager or through a telephone translation service.

Case Managers work with individuals 60 years and over, their unpaid family caregivers, and disabled adults to identify support systems enabling older adults to maintain maximum independence and dignity in their homes and communities. Beyond the possibility of authorizing grant-funded services such as an attendant, home-delivered meals, and respite, the AAA case managers possess a wealth of knowledge regarding other resources available in the community. AAA case managers provide information and referral to other agencies that may be able to assist older or disabled adults.

Assessment Process

AAA case managers located in Douglas, Benson, and Sierra Vista receive referrals for older adults residing in all areas of Cochise County. The case manager will make contact with the older or disabled adult to conduct an initial risk assessment over the phone in order to determine eligibility for the case management program and for services available. Once eligibility is established, the case manager will schedule a home visit to conduct a holistic assessment of the individual in order to identify their needs and existing resources.

This holistic assessment may indicate the need for services such as personal care, home-delivered meals, and respite for the unpaid family caregiver. These services are provided by caregiving agencies in the community through a contract with SEAGO. The availability of these services varies depending on the funding available and a waitlist may exist.

Branch Offices

For additional information regarding AAA Case Management, please contact the office in the area where the older or disabled adult resides or the nearest offices at:

  • Benson: 520-586-8190
  • Bisbee: 520-432-9680
  • Douglas: 520-805-5631
  • Sierra Vista: 520-803-3950

For information regarding other programs and resources available through the SEAGO Area Agency on Aging or call 520-432-2528.