Customer Service Survey - English

The Housing Authority is dedicated to continuously seeking ways to way to improve its service. Please assist us by taking a moment to fill out this brief survey to help us evaluate our efforts. Your comments and concerns are important to us, and we are grateful for your input.

Please describe the nature of your contact with HACC *

Please indicate which program your contact with HACC concerned: *

Please choose the option that best describes the purpose of this contact with HACC:

Please rate these areas of service:

	very poor	poor	fair	good	excellent
Promptness with which you were assisted.	Promptness with which you were assisted. - very poor	Promptness with which you were assisted. - poor	Promptness with which you were assisted. - fair	Promptness with which you were assisted. - good	Promptness with which you were assisted. - excellent
Staff was knowledgeable of programs and requirements.	Staff was knowledgeable of programs and requirements. - very poor	Staff was knowledgeable of programs and requirements. - poor	Staff was knowledgeable of programs and requirements. - fair	Staff was knowledgeable of programs and requirements. - good	Staff was knowledgeable of programs and requirements. - excellent
Information provided was easily understood and accurate.	Information provided was easily understood and accurate. - very poor	Information provided was easily understood and accurate. - poor	Information provided was easily understood and accurate. - fair	Information provided was easily understood and accurate. - good	Information provided was easily understood and accurate. - excellent
Staff was professional, courteous and friendly.	Staff was professional, courteous and friendly. - very poor	Staff was professional, courteous and friendly. - poor	Staff was professional, courteous and friendly. - fair	Staff was professional, courteous and friendly. - good	Staff was professional, courteous and friendly. - excellent

	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied
Please rate your overall level of satisfaction with the services you recently received from this department:	Please rate your overall level of satisfaction with the services you recently received from this department: - Very Satisfied	Please rate your overall level of satisfaction with the services you recently received from this department: - Satisfied	Please rate your overall level of satisfaction with the services you recently received from this department: - Neither Satisfied nor Dissatisfied	Please rate your overall level of satisfaction with the services you recently received from this department: - Dissatisfied	Please rate your overall level of satisfaction with the services you recently received from this department: - Very Dissatisfied

Optional. If you would like to be contacted about your experience, or for any other reason, please provide your name and email.

Name

Email Address *

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Customer Service Survey - English

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